AT&T Authorized Retailer in Dunkirk, NY Closed now

Reviews about AT&T Authorized Retailer

• ★ ★ ★ ★ ☆

  November 12, 2019, by Inderdeep Bajwa
  The staff was friendly. Although I had to wait for a few minutes, it wasn't too bad. However, make sure you verify whether the tax is included in the bill. I wasn't provided billed information for tax. It was calculated after printing the bill which means there's a doubt that they charge their customers an excessive amount than required. I'll try to confirm from AT&T about that.
• ★ ☆ ☆ ☆ ☆

  September 30, 2019, by Samantha Frew
  Worst experience I have EVER had with a cell phone provider. DO NOT GO TO THIS LOCATION!!! They first told me I could definitely switch over my number from straight talk and that I couldn't get the color I wanted because it would take too long to come in...after settling for the color I didn't want for the Samsung 7 active they told me it should come in in a day. At most they said it would take three days... which was perfect because my straight talk plan expired in four days and in order to switch the number the phone plan still had to be on. The next day I'm waiting for a phone call and never get one. Day two still no call. Day three still no call so I decided to call them to see if my phone was in the store. They answered and said yes your phone just got here. I said okay perfect I will be there in two hours to get it. As I live about twenty minutes away from this location. I arrive and tell the associate that I'm here to get my phone instantly it's like the employees knew they had screwed up. The employee pretended to look for the phone...and then said well it looks like they put your phone in the "dropbox" and directed us over to a little box that they glued my phone into that they can't get out because it's a demo phone now and the box was filling up with water to show it was water proof. So they didn't call me I had to call them. They tell me it's there. I drive out of my way to get it and then get there and they have NO PHONE FOR ME??? so even after that they didn't say sorry once for the inconvenience and got rude with me even though it was their fault and I wasn't even being rude with them. I then asked when my phone would be in and they said probably tomorrow and that they would call me. The next day goes by with no call Friday comes with no call. At this point my straight talk phone is out of service and I am living with out a phone because of their mistake. Saturday comes and STILL NO ONE HAS CALLED ME. So again I call the store and ask if my phone has arrived and the associate said no its not here and it won't be here till Monday. At that point I asked to speak to a manager and he explained the manager won't be here till Monday either. I call back on Monday to speak with the manager and the employee states that he's busy right now and would call me back I said that's fine I'll wait. The employee says the manager will be a while and takes my name and number and promises me I will get a call back. I then asked the associate if my phone was there. And OF COURSE IT WASN'T!!!! AND I NEVER GOT A CALL BACK FROM THE MANAGER. I ended up driving to orchard park quaker crossing store and the woman had the phone and the color I wanted and was wonderful and gave me a wonderful experience. I explained to her what happened with this store and she has had many complaints about this location from other customers!!! Do not waste your time with this store. They clearly do not care about their customers and I will never ever go to this location again. AND I STILL HAVE NEVER GOTTEN A CALL ABOUT THE PHONE OR FROM THE MANAGER. Wouldn't even give the store one star but had to to post the review.